Date: Dec. 3, 2019 Time: 8 a.m. – 2 p.m. with lunch Price: $300 per person Location: Grand Ballroom Foyer at the Hilton Orlando Lake Buena Vista. Buses will begin loading at 8 a.m. outside the Grand Ballroom in the Foyer. Please arrive 10-15 minutes early.
Business Behind the Magic Tour
At the Walt Disney World® Resort
In addition to creating a magical environment for guests from around the world, Walt and Roy Disney mastered the art of business. They determined that leadership, service and employee engagement were key concepts that, when considered holistically, would lead to maximum results. Not only have these time-tested core concepts helped establish Disney as one of the world’s leading brands, they have also helped thousands of organizations around the world think differently about the long-term results they can deliver. This is your opportunity to engage with experienced Disney professionals and observe key examples from a “living laboratory,” and explore what it takes to deliver a great customer experience. This four-hour learning tour features concepts and illustrations from the professional development courses offered by Disney Institute and shows how they come to life each day at the Walt Disney World Resort for cast members and guests. Your tour guide will walk you through various parks, backstage, underground, and private access spaces of the Disney World Resort all while explaining the universal truths of excellent service, leadership and employee engagement. After our four-hour tour through the parks, our buses will shuttle us back to the hotel for lunch and a time of focused discussion and application for our ministries. Outcomes:
- Core Competency: LEADERSHIP. Visit the state-of-the-art laundry facility to see how committed, responsible, inspiring leaders can motivate a team to achieve amazing results.
- Core Competency: EMPLOYEE ENGAGEMENT. Visit cast services in EPCOT to discover the important role “backstage” areas play in creating a caring environment.
- Core Competency: SERVICE. Visit the Magic Kingdom’s “Main Street” to understand how Disney strives to exceed the expectations of their guests.
- Core Competency: SERVICE AND ENGAGEMENT. Head below the parks to visit the “Utilidor” system. Discover how Disney uses simple tools to engage and empower cast members to create lasting customer relationships that drive repeat business and customer loyalty.